Not satisfied?
Complaints and arbitration
If something is not right, tell us. If we cannot agree, you can turn to the arbitration board.
Talk to us first
Write to us at kundenservice@svntk.com with your customer number and what happened. Or call us: 03771 5935007.
Arbitration at the Federal Network Agency
If we cannot agree in a dispute about telecommunications law matters, section 68 of the German Telecommunications Act lets you turn to the telecommunications arbitration board of the Federal Network Agency. The application and all information are on its website (in German). Email: schlichtungsstelle-tk@bnetza.de